The Fisherbrand Guarantee

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We stand behind our products with a 100% satisfaction guarantee. So buy it, try it, and if within 30 days you don't love it as much as we do, we'll give you your money back — guaranteed.

Simply call our customer service team at +1 800-766-7000 to make a return.

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The Fisherbrand Guarantee

This offer is limited to the US and Canada. Products may be returned for any reason within 30 days of purchase for full credit of the purchase price (excluding freight) with the following exclusions: (i) Products not purchased from Distributor; (ii) refrigerated or temperature-controlled Products; (iii) reagents, diagnostics, or chemicals which have been opened; (iv) equipment and instruments with a list price of $1,000 or more; (v) Products that have been shipped outside the United States; and (vi) certain medical device products.

This offer is not available to our current or potential healthcare customers.  Healthcare customers include any healthcare practitioner, other healthcare provider or any individual or organization authorized to prescribe, dispense, purchase or influence the acquisition or use of medical devices or supplies for clinical use. Healthcare customers include, without limitation, any “Health Care Practitioner” under the Massachusetts Marketing Code of Conduct Law (defined at 105 C.M.R §907.004) or a “Health Care Provider” under the Vermont Prescribed Products Gift Ban and Disclosure Law (defined at Vt. Stat. Ann. tit. 18, §4631a(8)).  By participating in this promotion, you warrant that you are not a current or potential healthcare customer. Thermo Fisher Scientific reserves the right to determine your status in the event of a dispute and to change the terms of this guarantee at any time in its discretion.

Don't Love It?

Complete the form below and we’ll process your return as quickly as possible. Sorry for the hassle, but your answers to these questions help us comply with our legal requirements.

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Step One: Account Information

Step Two: Company Information

  I am exercising this offer on behalf of the purchasing entity named above. I warrant and certify that I am not a healthcare professional; the purchasing entity is not defined as a health care professional; and that I am not prohibited by terms of my employment, contract, law, regulation, or any applicable professional code of conduct from exercising this offer on behalf of the purchasing entity.