Sign in to your fishersci.com account and access your account dashboard by selecting Account Dashboard from the Your Account dropdown. From the dashboard, click on either Open or Paid Invoices. You will be taken to the Invoices tab of the Order Status page where you can view and download invoices.

FAQ: Obtaining an Invoice

If you forget your username or password, select Sign In from the My Account dropdown. Click on either Forgot Password? or Forgot Username? in the Sign in to your Account window to reset either one.

FAQ: Changing Your Password

To request the Fund Tracking feature for your organization, complete this form.

FAQ: Tracking Funds

Account administrators can create a budget and automatically track all orders against it using our fund tracking feature. The Fund Dashboard allows you to add, edit, and view existing funds. To access this feature, sign in to your business account and select Fund Tracking from the Your Account dropdown.

FAQ: Tracking Funds

To become an administrator for your organization’s business account, contact Website Support through the contact links on the Help and Support homepage below.

FAQ: Creating User Groups

Business account administrators can create and manage purchasing rules for different users in your organization, including dollar limit rules and dollar approval rules. From the Dollar Rules Dashboard, you can add, edit, and assign users to dollar rules. To access this feature, sign in to your business account and select Manage Dollar Rules from the Your Account dropdown.

FAQ: Managing Fund & Dollar Rules

If you are signing in and are being asked to verify your email and you did not receive an email because you suspect your account email is incorrect, select the "update your email address" link within the "Need Help?" section of the Verify Your Identity page.  Follow the instructions there and we will send a new identity verification to the updated email address.

You also have the option to contact our Web Support team for further assistance at 1-877-885-2081.

If you respond to an account activation email past its expiration date, you will receive an error message stating this and providing a link to automatically receive a new verification email.

If you respond to an email verification request that has already been verified, sometimes you can receive this message. Please try to sign in to your account. If you have no problems, disregard and delete this email verification request. If you still are experiencing problems signing in to your account, contact our Web Support team at 877.885.2081 for more assistance.

If you have forgotten the password for your user web account, open the sign in form and select the “Forgot Password?” link. Then enter your Username, certify you are not a robot, and select “Continue.”

A password reset email will be sent to the email address on file for your user web account including a link to the Password Reset screen where you can change your sign in password.

As a security protection, after several unsuccessful sign in attempts, you will receive a message that your account is locked. You can unlock your profile by clicking "Unlock Profile" or "Forgot Password".

If the Subuser you are trying to add already has an existing web account, please contact our Web Support team at 1-877-885-2051. They can assist with assigning this user to your account.

The Bulk User Upload template can be downloaded from the Add New Users - Bulk Upload page.

After completing then importing the Bulk User Upload worksheet, if there are an input errors or issues encountered while processing the request, you will receive an error message summarizing the number of rows/records that were subject to a processing error along with a “Download Error Report” button to download an Excel report detailing by row the processing issue and how to resolve it.

This option is available only to Superusers or Order Approvers. To enable it, go to your Profile Preferences & Settings page, select the "Out of Office" option, and choose the web users you want to notify and authorize to approve your order requisition requests. 

Deselect this option when you return to the office and no longer need to delegate your approvals.

Yes. Within your User Management Dashboard, select the checkbox next to each user whose access you wish to update. Then click the “Manage Users” button, which will now appear in dark blue. Then, choose the web entitlement you wish to add or change (e.g. Shipping Account Assignments, Payment Options, Dollar Rules, Fund Assignment, Superuser Assignment, Delete User). 

When a subuser is first added, their web access remains in pending status until they respond to an account activation email. This email prompts them to set their login password and security question.

If a subuser's status is "Invitation Expired," open the User Amin menu by clicking on the “…” next to their name and click on the “Resend Activation Email” link.

To perform a bulk update, go to your User Management Dashboard and select the users you wish to update by clicking the checkbox next to each applicable subuser. If you manage many subusers, you can control the number of users displayed per page at the bottom of the User Management Dashboard.

Using Bulk Update, you can make the following changes to subuser access:

• Budgeting Fund assignments
• Dollar Rule assignments for order approvals
• Business Shipping Account assignments
• Superuser assignment
• Order Approver assignment

For any user that you want to delegate superuser access for, click on their Username link within the Manage Users dashboard, this will take you to their Profile details page. Navigate to the Preferences & Privilege tab. Then scroll to the User Privileges section, assign superuser privileges, and click Save Changes.