SureTRACE+

Overview
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Quality and Compliance, from Order to Delivery

Get the support you need for your essential production processes through the SureTRACE+ program. Partner with our dedicated business managers who will assess your needs and offer customized solutions in a variety of areas, including program management, inventory planning, single-lot management, quality documentation, specialized palletization, warehousing, and more.

Count on our knowledgeable experts to help you achieve production excellence through their deep understanding of manufacturing and the critical nature of process compliance and adhering to quality standards. They can also connect you with our broad product portfolio sourced from world-class suppliers and help secure your supply of direct and indirect products, including production chemicals, PPE, controlled environment essentials, lab supplies, single-use technologies, and more.

If you’re looking for peace of mind, trust the SureTRACE+ program to help streamline and safeguard your workflow from order to delivery.

Customer Care Management

Let our dedicated production team facilitate on-time delivery and supply assurance.

Your Personalized Business Manager is your single point of contact and works closely with your production specialist, account management, and operations teams to support production and quality requirements
A Dedicated Customer Care Specialist Team is available to you via phone or email
Customer-Specific Playbooks and Critical Item Lists capture your item/account requirements, including certificates, lot management, change notifications, pallet architecture, and delivery
Automatic Notifications by email include product certificates and change notifications; quality certificates are also available on fishersci.com
A Custom Warehouse Quality Verification is available to confirm your orders meet your shipping requirements
Chemical, Controlled Environment, Production, and Safety Specialists assist with product recommendations

Supplier and Quality Management

Allow us to be your single source for critical products.

Supplier Quality Agreements are maintained with select strategic suppliers
Supplier Business Reviews and Scorecards continually assess the health of the supplier’s ability to bolster your supply assurance
Change Notification adherence with 6- and 12-month lead times or as provided by the supplier is included on products purchased through the Fisher Scientific channel
Quality Documentation and Certificates from suppliers are provided, if available, to support your material specifications
Supplier Engagement facilitates CAPA management and issue resolution

Customer Inventory and Storage

We help to mitigate risk by providing you with a customized inventory strategy and locally stocked inventory to meet your cGMP production requirements.

Customer Reserved Inventory can be stored at your local warehouse, with an executed letter of commitment for critical items
Lead Times are provided and managed for items that are purchased less frequently so they can be fulfilled through local warehouses, according to your requirements
Lot Management supports accurate item identification, testing, and traceability
ISO 9001:2015 is available at 11 convenient locations across the U.S. and GDP warehousing is available for an additional cost
A Custom Warehouse Quality Verification is available to confirm your orders meet your shipping requirements
Temperature Controlled and Hazardous Materials Storage includes ambient and cold-storage areas and pest-controlled environments

Material Handling and Logistics

We offer shipping, storage, and handling solutions that can increase efficiency, decrease costs, and support your cGMP quality requirements.

Customized Storage and Labeling Solutions provide barcodes, labels, part numbers, and more based on your specific item and account requirements with products that ship through a Fisher Scientific distribution center
HTP and Poly Palletization is available for shipping on pallets that help eliminate harmful chemicals, contaminants, and insects
A Dedicated Delivery Fleet of over 100 strategically routed trucks help meet your fast-paced production demands
Rushed Next-Day Delivery is an option for high-volume stocked items in local warehouses
Recycling and Waste Management Solutions allow you to use space and resources more efficiently