New Lab Start-Up for COVID-19 Impacted Labs
How to Redeem Offers
To redeem select offers, visit the redemption page and log in with your email address and the PIN from your welcome email. You’ll receive your redeemable product six to eight weeks from the date of redemption.
The application deadline has passed.
Frequently Asked Questions
Q: Where do I sign up for New Lab Start-Up for COVID-19 Impacted Labs?
A: The application deadline has passed.
Q: What do I do if I forget my PIN or have issues with it?
A: Email NewLabStartUp@thermo.com for help with most PIN issues.
Q: How long will it take for me to receive my products after submitting a redemption form?
A: It can take six to eight weeks from the day you send in the NLSU redemption form. If there are any issues with the redemption or more information is needed, delays may occur. In this case, an NLSU team member will contact you.
Q: When does my three-month period begin?
A: Your three months begins as soon as you receive your PIN.
Q: How do I submit a redemption form?
A: Click Log In & Redeem on this page. Use the email address you signed up with and your PIN to redeem.
Q: How long do I have to submit my redemption(s)?
A: You have three months from the day you were approved for the NLSU program to redeem your items.
Q: Can I redeem an offer more than once?
A: You can only redeem each of the offers once.
Q: Am I able to combine multiple purchase orders to meet the qualifications of the offer?
A: All of the qualifying purchases must be made on a single purchase order, unless otherwise specified.
Q: Can I select redemption items based on my specific pricing?
A: Product redemptions are at list price.
Q: If the product I would like to redeem exceeds the “up to” dollar amount listed on the offer, may I redeem and pay the difference?
A: No. The list price total for the item(s) redeemed cannot exceed the “up to” dollar amount listed on the offer.
Q: If I am a current member of the regular NLSU program and my lab has been impacted by COVID-19, can I participate in the COVID-19 NLSU program?
A: The application deadline for New Lab Start-Up for COVID-19 Impacted labs has passed. For New Lab Start-Up customers with a PIN that is active at any point in time from March 1, 2020 to August 31, 2020, we are extending the expiration date of your PIN by four months.
Need More Help?
Not finding the answers you’re looking for? Contact a New Lab Start-Up specialist to get answers to all of your questions.