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Unity Lab Services™ Remote Support Plan for Thermo Scientific Smart-Vue Remote Monitoring System

Catalog No. RSOSMVUE
Catalog No. RSOSMVUE Supplier Unity Lab Services™ Supplier No. RSOSMVUE
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Description

Unity™ Lab Services Remote Support Plan for Thermo Scientific Smart-Vue Remote Monitoring System. Includes 15% discount for on-site corrective maintenance.

ULS REMOTE PLAN for Thermo Scientific Smart-Vue remote monitoring system
Continue service support with enhanced remote support

15% discount off billable rates for engineer labor, and factory-certified replacement parts for on-site corrective maintenance visit.

  • Priority unlimited access to our OEM-trained Technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using the latest digital remote support tools.
  • Access to our on-line service knowledge base
  • Corrective Maintenance Repair Guarantee for the duration of product warranty or 1 year whichever is longer2
  • Instrument Software/ Firmware updates4 included as needed to support a preventative maintenance visit.
  • 10% discount on additional services including additional preventative maintenance visits, calibration and qualification services

Footnotes:

  1. Response time available within 50 miles of the following cities: Atlanta, Austin, Baltimore, Boston, Buffalo, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Des Moines, El Paso, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Memphis, Miami, Milwaukee, Minneapolis/Saint Paul, Nashville, New York, Philadelphia, Phoenix, Pittsburgh, Portland, Raleigh, Richmond, Sacramento, Saint Louis, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, Tampa, Washington D.C.
  2. As defined in the contract terms and conditions
  3. Upgrades to new versions of software not included

**For complete system coverage, it is required that each Smart-Vue module, siren, and receiver be covered under the service plan.

TRUSTED_SUSTAINABILITY

Specifications

For Use With (Equipment) Smart-Vue Pro
Location Contact your local sales representative for a list of coverage areas.
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