Mopec Service Contract, Bronze Level, Maestro, Size - 72 in. or Smaller

Catalog No. 22-021-874 Supplier Mopec Supplier No. SV102

Description

Maintain peak performance with reliable technical support and on-site service for your equipment.

Bronze:

• Tech Support M-F, 8-5
• 2 On-site Service Visits (Equipment Failure)
• Repair Parts included
• 1 Planned Maintenance Visit per year
• 72 Hour On-site Response Time
• 5% Hourly Rate Discount (non-covered events)

Service Contract:

• Availability: Only available Post Warrant
• Definition:Purchasedagreement providing broader service, including repairs, maintenance, and support
• Cost: Paid (annually or multiple year terms)
• Provider: Manufacturer, authorized provider
• Duration: Flexible (1-5 years or custom term)
• Coverage Scope: Broad. Includes wear-and-tear, preventative maintenance, calibration, and troubleshooting
• Parts Coverage: Includes functional parts required due to wear or failure (excludes defined consumables and cosmetic parts)
• Labor and Travel:Included based on Coverage Level for issues requiring on-site repairs (labor, travel, diagnostics)
• Preventative Maintenance: 1 PM per year at the end of each contract year
• Response Time/SLAs: Defined (e.g., next-day on-site 4-hour response)
• Customer Support Access: Full access to technical support
• Best For: Long-term uptime, operational continuity, and cost control